GLOBAL FAQ

EMBRACE LUXURY FASHION ACROSS BORDERS

FAQ

Welcome to Illona Atelier's Global FAQ page.

We are thrilled to extend our exclusive collection of elegant and premium evening wear to a worldwide audience. With our commitment to quality and luxury, we aim to make your international shopping experience seamless and delightful. Here, you will find all the information you need about international payments, shipping processes, and how we bring Illona's luxury to your doorstep, no matter where you are in the world.

Embracing International Fashion Explore the essence of Illona Atelier's global reach. Our designs transcend borders, bringing unique, luxurious style to your wardrobe, irrespective of your location. We celebrate diversity in fashion and aim to cater to our international clientele with the utmost attention to detail and care.

Seamless International Payments Navigating the world of international payments is made simple with Illona Atelier. We accept a variety of payment methods, ensuring a secure and straightforward transaction process. Here, you'll learn about our accepted currencies, payment methods, and tips for a hassle-free payment experience.

Shipping with Care Understand our commitment to delivering your chosen pieces safely and promptly. This section covers our estimated delivery times, and how we ensure your order arrives in perfect condition, maintaining the highest standards of luxury and elegance.

1. What payment methods does Illona Atelier accept for international orders?
• International payments can be made through the PayPal & Manual during the checkout process. After providing your shipment details, proceed to the payment section, offering two options: PayPal and manual.
.Choose the PayPal option, enter your debit or credit card billing details.
.Choosing the Manual option would require you to make a transfer Via Zelle,

Email: illona.atelier@gmail.com

Please use your Order ID as the payment reference. Your order won’t be shipped until the funds have cleared in our account.

2. Are there any additional charges for international shipping?
• International shipping may incur duties and taxes, we are not liable for any applicable duties and taxes. These charges are not included in the check out total, and we are unable to provide an estimate. Please reach out to your local customs office for more information.

3. How long does international shipping take?
• Shipping takes 3-15 days depending on the location, after 2 days of processing.

4. How can I track my international order?
• Tracking details will be sent via email once your order has been shipped.

5. What is Illona Atelier's return policy for international orders?
• We do not facilitate returns; however, we offer exchanges and provide store credit. To initiate an exchange, ensure the Illona tag is still attached, the dress is new, unworn, and free of stains. Please contacts us via email, including your order number, to proceed with the exchange process. All customers willing to return items are responsible for return shipping fees.

If you need more information you can send us an email at support@illonaatelier.com, and we will get back to you as soon as possible.