FAQ

Can I adjust my product ?

Yes we do!

However it attracts an extra fee. Kindly send us an email: SUPPORT@ILLONAATELIER.COM for assistance.

Can I return my clothes?

We do not facilitate returns; however, we offer exchanges and provide store credit. To initiate an exchange, ensure the Illona tag is still attached, the dress is new, unworn, and free of stains. Please contacts us via email, including your order number, to proceed with the exchange process. All customers willing to return items are responsible for return shipping fees.

How do I care for my clothes?

Kindly follow guidelines of each outfit online.

How long will it take to get my order?

Within Lagos will be 48 hours

Outside of Lagos within Nigeria would be 4-5 days

Overseas will take 3-15 days depending on the location, after 2 days of processing.

Do you accept International payments ?

• Yes we do!
International payments can be made through the PayPal Portal at checkout.
We also receive payments via Zelle. which is found at the manual section at checkout.

Do you ship overseas?

Yes we do! Please be aware that international shipping may incur duties and taxes, we are not liable for any applicable duties and taxes. These charges are not included in the check out total, and we are unable to provide an estimate. Please reach out to your local customs office for more information.